I bought a pre-owned BMW X5 (30000 miles) without a functioning horn, noisy wheels and extra hard steering. If I buy a certified pre-owned car I expect that all those flaws are checked before the car goes on sale. The horn was fixed but the noisy wheels are still there. Some secretary told me that is because of the tires. This is a sloppy excuse thinking the costumer is an idiot and does not know better! I also have driven many X5 before and none of them was so hard to steer. I guess one more costumer screwed…I certainly will not buy another car and bring any of my cars to you for service. Thanks!