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Hi, My air conditioner needed to charged,and that took 3 HRS. I asked for a loaner but the service guy thought I was being silly asking for a loaner, (Other Dealer) ,has better customer service,I did let the person who was helping me know that the service was terrible, My sister is in the process of buying a 328i,her salesman is (name) from (city) I told her you guys had terrible customer servicer,or your cars sell so good that you don’t need any new customers

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