I purchased a new I-Phone a couple of weeks ago and needed a little help connecting it with my telephone in my 2013 BMW 528i. I called your service department on a Saturday and everyone in your service department was to busy to get on the phone for acouple of minutes to assist me. I figured it out myself later that day. Your dealership should remember ” You never get a second chance to make a first impression” or it’s a long time before that second chance comes again.