This is not a complaint just a comment. I now know that I did not have to have an oil change with the Synthetic oil. (Employee) insisted that I had to have this. I feel he may have been motivated by the higher price. He is the only Honda rep to insist that I have this synthetic oil. My husband research this on Honda’s general website and on pg. 202 of my owner’s manual it is not stated that synthetic oil must be used. The manual states that Honda Motor Oil 5W-20 is preferred. I’m pleased with the work so this is why I did not previously respond. The only issue is the oil change. In the future I WILL INSIST THAT THE RECOMMENDATION OF THE MANUAL BE FOLLOWED. 5W-20 OIL for an oil change.
I was doing fine until your Finance Depart. torpedoed me… and then your Service Depart.. tried BSing my better-half… I used a portion of my 401k as a down payment on my CRV.. The money wouldn’t be in the bank for 2 weeks.. (Employee) wanted a check to hold until the money came in.. The check got cashed!!! And I was running up and back to the bank to get this straightened out.. and almost ruined my (nearly ) prefect credit rating !! I had a hitch put on by your Service Dept.. After getting the car back, I noticed the muffler hanging down. The car went back and your Service Dept.. said.. “The rubber muffler mounting grommets are lubricated and the muffler slipped off the rubber mounts!!??? I know the muffler has to be taken down to but the trailer hitch on … Bottom line after putting on the hitch they didn’t but the muffler on … I thought that for all the running around with the bank, and almost ruining my good credit rating.. Getting BSed by your Service Dept.. And all the Emotional distress..There would be some monetary compensation.. Other than.. (Dealership) Honda saying that they would compensate me for any checks that were bounced.. Do to your Finance Dept… But I received no compensation at all. I’m Not a happy camper.. and would not recommend (Dealership) Honda to any one.. This was my First New Car, My first Foreign Car. It should have been a special experience.. But Not At (Dealership) Honda !!
My experience with you guys was fine until I met the finance woman. I expected her to push some extended warranties on us, but after 20 minutes of telling her no I finally said “My brother is an auto-tech, he takes care of my cars for me. Your finance woman replied with “Wel,, maybe he can pay for it too”. I shrugged it off at first because I wasn’t sure that I heard that correctly. But after we were done my wife mentioned it to me. Looking back, I should have gotten up and walked out on that deal. that was rude, unprofessional and disrespectful. Since then I’ve been turning people away from your dealership and that was a little over a year ago. NEVER will I come to you for a car again.
I will NEVER do any business with this auto group ever again. You spot deliver cars and I am going to tell everyone in the region I work with to avoid doing business with your organization. Then I’m going to work with state legislation so that a bill is introduced to make spot delivery is ILLEGAL. This after I gather other testimonials of how your organization plays on peoples emotions and makes them feel as though you’re doing them a favor because they have marginal credit
You ordered a window to replace mine that was broken… that’s good. You called me to bring the car down and get it replaced… so far so good. I send the car to Shreveport (90 miles from where I live) Then you called me and told me there was a problem… my window could not be replaced because a broken or unsuitable part was shipped to you. Well I am not happy.. Why did you call me without checking the shipment that came in (you said that checking the shipment was part of your protocol.)?? I needed my car for the weekend to travel out of town. Janice tells me I could just keep the rental car which had been rented to us for the few hours while my car was supposed to have been fixed. Meaning drive the rental car for the weekend and then drive the 90 miles back to Shreveport to get the window replaced. That’s the dumbest proposal you should ever make to a Benz owner… Why am I riding in the Benz then???? I could be riding three of any type of care for the price of a Benz… In fact I also have a 2012 Toyota which I keep for guests and whatever else… I was absolutely not going to return on another day to get this done… Well after all that was said an done, the car was fixed same day and sent back… No word of apology… None… Mistakes happen to all of us everyday but it’s poor business when you or your manager cannot get on the phone and apologize for a mistake you made. Mercedes has a certain quality of customer service that all dealers are compelled to uphold.. This type of service does not meet the standards of mercedes Benz service. I’m sorry!
My new Pilot has developed a very jerky ride almost like it is missing or trying to shift in and out of gears. It does it most notably between 40 and 55 mph. I am scheduled to bring it in for service Saturday; however, I am afraid this is a defect in the design as evident from many chat rooms. We’ll see this weekend. I do not intend to pay that much for a vehicle that rides like it does.