While my van was being serviced the internet went down. I was completely shocked that customers were actually being turned away because of this. The receptionist wasn’t able to look up prices,etc. I would have expected there to be some protocol to follow when situation like this occur. Also, my husband noticed that the van was leaking oil the next day. He discovered that the bolt/nut/screw holding up the oil pan was very loose, causing oil to leak out. I trust that when my vehicle is serviced, it is coming back to me without any other issues or problems that could arise from someone’s negligence. I have been a customer for many years, and will continue to be. Please remind the service techs to be more diligent and not overlook the little things.