Awful. The GM called and left a voice mail regarding a fee. He then attempted to hang up. His conversation is sill recorded on my voice mail and I heard the entire conversation between him and (employee name) about what he thinks about me and my business, other customers and the BMW dealership. Totally unprofessional and absurd that he thinks I should feel honored to take the car to his dealership. Maybe instead of insulting customers he should take the time to learn how to use a speaker phone correctly.