I had a 3:00 appt. it took 1 1/2 hours to change my oiil. I know oil changes come with buying a new car, but i don’t have an hour and a half to waste to have it done. If this is how long it ‘s going to take every time i’ll just have to get it done somewhere else. I also asked someone about a scratch in my car. they said they would find out and never came back.