I have found the customer service to be very friendly but I do have some issues My primary issue is the quality of the vehicle that I purchased. I have owned it much less than a year and it has a number of rattles that even my 14 year old Chevy doesn’t have. When I brought it in to have them fixed the issue wasn’t resolved. I will schedule another appointment to have the issue taken care of but I’m not pleased with the product that I purchased. This may be the last Ford product that I ever purchase.