Mar 12, 2015 11:42 PM
Your service center is amazing! Eric and Tammy have been excellent with every service issue I have had with my trailer. Excellent people and managers!
In fact I like them so much, we have become business partners as they purchase TVs at my store (Best Buy), and I give them a significant discount.
However, I cannot say the same for the way my sale transaction took place last March. In short.. I originally bought a 23 Salem, and then changed my mind and wanted the 26Tbud. I never even took possession of the 23, however I was only able to “trade” it in on the 26Tbud for 2K less then I paid for it. The GM Jeff told me it was because of title issues and warranty issues as they now had to sell it as a used trailer.
I checked with the DMV, there was never a title transfer, I called Salems (forest river) warranty dept and there was never a registered owner for the warranty on that 23′ trailer.
In short, I feel lied to.. And feel like I was taken advantage of.. It’s only 2K, but I think it’s absolutely ridiculous. I have considered contacting the better business bureau, or the attorney generals office… But frankly have not taken the time.
I would not recommend anyone to purchase an RV from your company due to this situation.
However, your service department is amazing, and I would highly recommend them to my family, friends, employees, and customers!